Our Privacy Policy
1. Definitions
Account
A registered user profile created on the Platform.
Applicable Laws
All applicable laws and regulations of the Republic of Cameroon.
Mobile Application
Any mobile application developed and operated by Jappcare.
Platform
Jappcare’s website, mobile application, and related services.
Services
Vehicle maintenance, inspection, repair coordination, subscriptions, and related services offered by Jappcare.
Technician
An independent automobile technician or mechanic engaged through Jappcare.
Insurer
A licensed insurance provider offering services via the Platform.
Spare Part Distributor
A business entity supplying automotive parts through the Platform.
Fleet Owner
An individual or company managing multiple vehicles using Jappcare services.
User
Any person accessing or using the Platform.
2. Acceptance of Terms
By using the Platform, you confirm that:
You are at least 18 years old.
You have legal capacity to enter into binding contracts.
You agree to comply with these Terms and all applicable laws.
Jappcare reserves the right to modify these Terms at any time. Continued use of the Platform after updates constitutes acceptance of the revised Terms.
3. Scope of Services
Jappcare operates as a digital autotech marketplace connecting vehicle owners with independent service providers.
Jappcare:
Does not own or operate service centers.
Does not directly supervise independent technicians.
Is not responsible for workmanship, delays, or damages caused by third-party service providers.
All service disputes must be resolved directly between the vehicle owner and the service provider.
4. User Accounts
When creating an Account, you agree to:
Provide accurate and complete information.
Keep login credentials secure.
Not create multiple accounts.
Notify us immediately of unauthorized access.
We reserve the right to suspend or terminate accounts for violations of these Terms.
5. Payments & Subscriptions
Subscription services are billed monthly, quarterly, or annually.
Repair services require payment according to issued invoices.
Subscription fees automatically renew unless canceled.
Payments are non-refundable unless otherwise stated.
Disputes must be reported within 30 days to:
jappcareautotech@gmail.com
Jappcare reserves the right to modify pricing.
6. Technicians
Jappcare may assign independent Technicians to provide services. By using our Platform, you authorize Jappcare to connect you with such Technicians.
Technicians are independent contractors, not employees of Jappcare.
7. Intellectual Property
All content, logos, branding, software, and materials on the Platform are the exclusive property of Jappcare.
You may not:
Copy
Reproduce
Reverse engineer
Modify
Distribute
Any part of the Platform without written permission.
8. Mobile Application Terms
iOS Users
Your use of the iOS app must comply with Apple Inc. App Store terms.
Apple is not responsible for the app’s functionality or support.
Android Users
Your use of the Android app must comply with Google LLC Play Store terms.
Google is not responsible for Jappcare’s services or content.
9. Privacy & Data Usage
Jappcare collects and processes user data in accordance with our Privacy Policy.
Location Data
Our mobile application may access and process precise or approximate location data in order to:
Connect users with nearby mechanics or service centers
Provide roadside assistance support
Improve service accuracy and response time
Enhance safety and fraud prevention
Location data is only collected:
With your permission
When required for active service functionality
Users may disable location permissions at any time through device settings; however, this may limit certain features of the app.
For full details on how we collect, use, store, and protect personal data, please refer to our Privacy Policy available on our website and within the app.
10. Prohibited Activities
You agree not to:
Use the Platform for illegal purposes
Circumvent payment systems
Attempt to hack or reverse engineer the Platform
Collect other users’ data without consent
Post misleading or fraudulent information
Violation may result in termination of your Account.
11. Limitation of Liability
Jappcare shall not be liable for:
Indirect or consequential damages
Loss of profits or data
Vehicle damage caused by third-party service providers
Theft, fire, weather damage, or external events beyond our control
Services are provided “AS IS” without warranties of any kind.
12. Indemnification
You agree to indemnify and hold harmless Jappcare from claims arising out of:
Your misuse of the Platform
Breach of these Terms
Fraudulent or illegal activity
13. Termination
We may suspend or terminate your access at any time for violation of these Terms.
You may terminate your account by contacting:
jappcareautotech@gmail.com
14. Governing Law
These Terms are governed by the laws of the Republic of Cameroon.
15. Force Majeure
Jappcare shall not be liable for delays or failure to perform due to events beyond reasonable control, including natural disasters, pandemics, war, or government actions.
16. Feedback
By submitting feedback, you grant Jappcare a worldwide, royalty-free license to use it without compensation.
17. Contact Information
For questions regarding these Terms: